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🎉 It’s National Customer Service Week! 🎉

At Bowmer Bond Narrow Fabrics, we’re proud to celebrate the people and processes that make exceptional customer service possible.  This year’s National Customer Service Week runs from Monday 6th to Friday 10th October 2025!

Putting customers at the centre of every decision we make ensures that each interaction reflects our shared values and commitment to quality — from first enquiry through to order fulfilment and beyond. As an Employee Ownership Trust business, we know that our success is built on your success. Our people are invested in the company’s performance and take genuine ownership of the service we provide.

Taking inspiration from best practices highlighted by LinkedIn on improving customer experience, we actively focus on:

Listening to customer feedback – We value every insight, using it to drive meaningful change and tailor our service to your needs
Empowering our team – As employee owners, our people take pride in their work and are empowered to deliver consistent, high-quality support
Embracing continuous improvement – We regularly review our systems and processes to ensure we’re efficient, responsive and easy to work with
Building lasting relationships – As partners in your success, we aim to be more than a supplier — we’re part of your journey

Great customer service doesn’t happen by accident — it’s built through shared ownership, commitment, care, and continuous learning.

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🎉 It’s National Customer Service Week! 🎉

At Bowmer Bond Narrow Fabrics, we’re proud to celebrate the people and processes that make exceptional customer service possible.  This year’s National Customer Service Week runs from Monday 6th to Friday 10th October 2025!

Putting customers at the centre of every decision we make ensures that each interaction reflects our shared values and commitment to quality — from first enquiry through to order fulfilment and beyond. As an Employee Ownership Trust business, we know that our success is built on your success. Our people are invested in the company’s performance and take genuine ownership of the service we provide.

Taking inspiration from best practices highlighted by LinkedIn on improving customer experience, we actively focus on:

Listening to customer feedback – We value every insight, using it to drive meaningful change and tailor our service to your needs
Empowering our team – As employee owners, our people take pride in their work and are empowered to deliver consistent, high-quality support
Embracing continuous improvement – We regularly review our systems and processes to ensure we’re efficient, responsive and easy to work with
Building lasting relationships – As partners in your success, we aim to be more than a supplier — we’re part of your journey

Great customer service doesn’t happen by accident — it’s built through shared ownership, commitment, care, and continuous learning.

Posted 6th October 2025 by Bowmer Bond

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